📄 Terms & Conditions

Welcome to Holiday Haus Pet Hotel Bangkok. By accessing our website and using our services, you agree to be bound by the following Terms and Conditions.

 

1. About Holiday Haus

We are a cage-free pet hotel and grooming service based in Bangkok. Our services include boarding, daycare, grooming, and pet care consultations. All content and services provided on this website are intended for pet owners seeking professional pet care.

 

2. Booking and Payments

  • All bookings must be made through our official website or communication channels.

  • Payments are processed securely via our integrated payment gateway.

  • Full payment is required to confirm bookings unless otherwise stated.

  • In the case of cancellation, please refer to our [Refund & Cancellation Policy] (optional page).

 

3. Pet Care Agreement

By leaving your pet in our care, you acknowledge that:

  • Your pet is in good health and up-to-date with vaccinations.

  • You agree to inform our staff of any medical or behavioural concerns.

  • We may seek veterinary assistance at your cost in case of emergency.

 

4. Product Orders (Online Cart)

We may offer pet care products (e.g., grooming add-ons or accessories) via our website:

  • Prices include applicable taxes.

  • Orders are subject to availability.

  • Product images are for illustration purposes; slight differences may occur.

 

5. Use of Website

  • You may not copy, distribute, or republish website content without our permission.

  • You agree not to misuse the website for unlawful or harmful purposes.

  • Holiday Haus reserves the right to make changes to the site and these terms at any time.

 

6. Liability

We are not liable for indirect losses, including loss of enjoyment, due to unforeseen events during your pet’s stay.

 

7. Governing Law

These terms are governed by Thai law. Disputes shall be resolved under local jurisdiction.

 

🍪 Data Privacy & Cookie Policy

This website is operated by Holiday Haus Pet Hotel Bangkok. We value your privacy and are committed to protecting your personal data.

1. Data Collection

When you interact with our website (booking a service, filling out a form, or browsing), we may collect:

  • Personal data (name, phone number, email, pet information)

  • Order and payment data

  • Browser and cookie information

We only collect data necessary to provide a smooth, secure, and personalised user experience.

 

2. Use of Cookies

We use cookies to:

  • Enable essential site functionality (e.g., cart, check-out)

  • Improve performance and track usage analytics (via Google Analytics)

  • Remember your preferences during visits

You may control cookie settings through your browser. Disabling cookies may affect website functionality.

 

3. Third-Party Services

We use secure third-party tools (e.g., Stripe, WooCommerce, Google Analytics) that may collect data in accordance with their privacy terms.

 

4. Your Rights

You may request:

  • Access to your personal data

  • Data correction or deletion

  • To withdraw your consent for marketing communication

Email us at holidayhausbkk@gmailcom to make a request.

 

5. Data Security

We use SSL encryption and secure servers to protect your information from misuse, loss, or unauthorised access.

Contact

For questions about these terms, contact us at:
📧 holidayhausbkk@gmail.com | 📞+66 0985546152